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Industry Insights

With unparalleled research and development, commitment to guest comfort and manufacturing strength, Sealy is the leading global brand of hospitality mattresses. From this position, Sealy is shaping the future of the industry. Stay current with all the latest developments by signing up for our e-newsletter, and check this page frequently for additional articles from the thought leaders at Sealy and other hospitality industry experts.

Hospitality Articles

Mark Akerman

Guest satisfaction:
Now is the time to explore, review and enhance guest satisfaction action plans. A recent J.D. Power and Associates report found that hotel guests were considerably less satisfied in 2008, the result of hotel brands cutting costs while still attempting to meet high customer expectations. As tempting as it may be to cut back on maintenance right now, it must remain a priority. Winning back guests is always more costly than keeping them. By focusing resources on the drivers that keep guests satisfied, brand properties will position themselves better during this tough cycle and will be prepared for the uptick when the economic downturn eases. Read full Perspective from Mark Akerman, Sealy's vice president of Global Contract Sales & Export.

Global Hospitality Solutions:
Today’s hotels must provide unique services and amenities in order to differentiate their properties. For budget and luxury hotels alike, furnishings go a long way toward helping guests enjoy a unique, comfortable and satisfying experience. Research shows that the sleep experience is the primary driver of guest satisfaction, and a quality bed is the key to good sleep. Yet designers often focus on bedding and overlook the mattress. Don’t make the same mistake. Specifying the right mattress improves guest comfort and satisfaction more than anything else, leading to higher occupancy, ADRs and guest loyalty. Read full Perspective from Mark Akerman, Sealy's vice president of Global Contract Sales & Export.

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Customer Programs

Sealy Global Hospitality provides marketing programs designed to help hospitality customers build their business, improve guest satisfaction and loyalty, and enhance profitability.

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Sealy is committed to responsible environmental stewardship in our manufacturing practices and partner selection.

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